Policies

TERMS AND CONDITIONS:

A completed “Rental Agreement” is required to hold your reservation. The Rental Deposit (One night's Rental Fee) is due upon booking. Review and acceptance of the APN Lodging & Concierge LLC (APN Lodging) Terms & Conditions which is made part of this rental agreement is required before check in. 

RATES:
Rates are quoted on a per night basis. Unless specified, check-in time is after 3:00 p.m., and checkout by 11:00 a.m. on the day of departure. Most rates quoted are for a specified number of people.  Some suites are subject to a per person, per day charge for additional guests. Please refer to the specific reservation. Charges vary and are subject to change without notice. All properties represented by APN Lodging come fully equipped with linens, dishes and utensils and an initial supply of soap and paper goods. Other amenities vary per property.

CHECK IN AND CHECK OUT TIMES:
Check-in is at 3:00 pm | Check-out is at 11:00 am.
Unless otherwise arranged with Agent, the 11:00am check-out time is crucial for the cleaning staff to perform housekeeping duties. Therefore, please note that unauthorized late check-outs will be subject to a $250.00 charge in the event the cleaning crew cannot enter the vacation rental premises.

ADDITIONAL CHARGES (NOT included in rate):
Rates do NOT include cleaning fees, gratuities, laundry fees, personal items, excessive cleaning upon departure (i.e. upholstery or rug shampooing, excessive sand, etc.).

 

RESERVATIONS AND PAYMENTS:
Payment of the applicable 1 night's Rental Deposit amount and Review and Acceptance of Rental Agreement must be received and approved by APN Lodging before a confirmation will be issued. Final payment, consisting of the remaining balance, will be charged to credit card on file the day before arrival.

 

CONDITION OF RENTAL:
The property shall be in the same condition upon departure as at check-in. Normal wear and tear excepted. Owner or its agents may enter the property at reasonable times to make repairs or provide service. Guest may cook in areas specifically designated for cooking. Guest must immediately notify Owner or agent of fire or other damage to property. Guest shall be liable for all acts of the family, invitees, employees, or other persons invited onto the property. Guest may not sublet or assign this rental agreement. Guest shall be responsible to return all fobs or keys upon departure. Guest shall abide by the House Rules of the Owner, Property Manager, Condominium Association and/or the Booking Agent as provided to Guest. Guests shall not bring any pets onto the property. Guest will not smoke indoors or on balconies. Guest will rinse sand off feet prior to entering the unit. No parties or events of any kind shall be allowed without prior consent. Additional charges may apply. Guest shall not permit any use of pool by unsupervised children or other guests. Guest and other invitees shall use the pool at their own risk. Guest understands that there are certain inherent risks to person and property located adjacent to the ocean, including the possibility of drowning. Guest acknowledges that the owner would not rent the property unless the Guest accepted this condition.

 

NO PET POLICY:
No pets allowed on property.
 

 

SECURITY DEPOSIT:
A Security Deposit of $250 in required to protect against any damages to and/or loss of items from the Property. The deposit will be held as a pre-authorized charge to your credit card and will be removed, minus deductions, not later than 5 calendar days after checkout. We must give you a written statement at that time explaining any deductions. Deductions can be made for the following reasons: to repair or replace anything that is damaged or missing; to pay any and all amounts due; to replace all keys fobs; additional cleaning expense or to clean excessive dirt (i.e. stained carpets, furniture, walls, appliances, etc.) and put the unit, and the things in it, in the condition when you moved in. If your deposit is not enough to cover all the damages and costs, you must pay the extra amount, and you authorize us to charge the credit card provided.

 

LIMITATION OF LIABILITY:

Under no circumstances shall APN Lodging be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations by APN Lodging or by reason of military actions, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors, servants or services as substituted; APN Lodging, at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted. APN Lodging will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. Some activities in which guests engage are especially dangerous and include scuba diving, snorkeling, deep-sea fishing, boating, golfing, swimming, boogie boarding, surfing, hiking, biking and mountain climbing. This list is not all-inclusive, but indicates some of the hazards of vacationing in Hawaii. Guests may also encounter the following risks: slippery floors and stairs, especially when wet, lanais with spaces between rails (dangerous for little children), precipitous drop-offs on ocean floor, unfenced pools, faulty electrical or plumbing systems, clean/clear sliding glass doors, and dangerous stairs or pathways, Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. By booking this accommodation, you acknowledge that in all events and circumstances, APN Lodging, its officers, independent contractors and employees shall not be liable. APN Lodging reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, not abiding by the Home Owners Association House Rules, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.

 

CHANGES TO A BOOKING

 

CANCELLATION AND REFUNDS:

In the unfortunate event you should have to cancel your booking, both the Cleaning Fee and Damage Deposit are refundable. Please be aware that the rental fees paid are non-refundable. We recommend that you consider purchasing Travel Insurance.

 

CATASTROPHIC EVENTS & EMERGENCY EVACUATIONS: 

If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wild fire etc.) or any situation simply beyond our control impairs the vacation rental, APN Lodging is not responsible for finding alternate lodging for the renter or for the renter’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY EVACUATIONS. Therefore, we suggest you consider Travel Protection Insurance to secure your vacation investment and eliminate your financial risk. There will be no refunds of any kind for evacuations.

There will be no refunds or rebates given to Renter as a result of unfortunate circumstances outside of Owner or Agent’s control. For example, Agent and Owner shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment such as TVs, or DVD players.

 

ADDITIONAL POLICIES

Agent shall make repairs as expeditiously as possible after being notified by Renter. Agent and contracted repair professionals, shall have the right to enter said premises during reasonable hours to examine and make such repair(s) as may be deemed necessary for the safety or comfort of Renter. There will be no refund or rebates issued to Renter as a result of the repairs or time required to complete them.


Should Renter breach any of the terms of this Agreement Renter shall be liable for all costs, damages and expenses incurred including reasonable attorney’s fees. In the event that any actions or proceedings are initiated by either party with respect to this Vacation Rental Agreement, the parties agree that venue thereof shall be in the county within which the above described property is located within the State of Hawaii.


Upon request of the Renter, any personal items left in and or/on the premises will be returned at Renter’s expense through a mailing service.
 

No smoking on the premises. A violation of this policy will result in a $250.00 cleaning charge.


No parties or events allowed. Fee may be assessed.


Please be sure to keep noise at a reasonable level and is mandatory after 10:00p.m. Any infraction of excesses noise could result in a $500 fine and/or immediate expulsion from the property.

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1-808-636-4806
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